Wyoming DOI Emphasizes Accurate Company Contact Information for Regulatory Compliance

As regulatory communication continues to move toward digital-only delivery, the Wyoming Department of Insurance (DOI) is reinforcing the importance of accurate and up-to-date company contact information. In a January 2026 notice, the Department reminded all licensed insurance companies that critical correspondence—including appointment renewals, annual assessments, and consumer complaint notices—will be sent exclusively via email. Insurers are urged to promptly review and update their contact records through the Wyoming Company Address Change Portal to remain compliant and avoid missed deadlines.

The Importance of Accurate Contact Information

Regulatory agencies rely heavily on accurate company contact records to ensure timely communication with insurers. In Wyoming, the Department of Insurance uses email as its sole method of delivering key regulatory correspondence. This includes appointment renewal notices, annual assessment of communications, and consumer complaint inquiries, which carry specific deadlines and compliance obligations.

If contact information is outdated or incorrect, insurers risk missing critical notices, which can lead to unintended lapses, delayed responses, or regulatory scrutiny. Maintaining accurate records is not simply an administrative task—it is a foundational compliance of responsibility under the Wyoming Insurance Code. 

Regulatory Authority and Compliance Expectations

The Department’s reminder is issued pursuant to W.S. 26-3-114(e), which requires insurance companies to maintain current contact information on file. This statute supports the Department’s ability to communicate effectively with regulated entities and ensures insurers receive timely notice of actions requiring attention.

The Department has made it clear that failure to receive an email due to outdated contact information does not excuse missed deadlines. Compliance accountability remains with the insurer, reinforcing the need for regular internal reviews of regulatory contact details.

How and Where to Update Company Contact Information

To streamline compliance, the Wyoming Department of Insurance provides a centralized Company Address Change Portal accessible through the Department’s website. Insurers are encouraged to review their records at the beginning of each year and whenever internal staffing or contact responsibilities change.

Updates should include:

• A designated company contact person
• A valid and monitored email address
• Any relevant changes to administrative contact details

Ensuring this information is current allows the Department to deliver time-sensitive communications efficiently and reduces the risk of operational disruptions.

Why This Matters for Appointment Renewals and Assessments

Accurate contact information is particularly critical during appointment renewal cycles and annual assessment periods. Appointments for renewal invoices, compliance reminders, and related documentation are delivered electronically and often require action within strict timeframes.

Similarly, consumer complaint correspondence is handled via email and may require prompt responses to remain in good standing with the Department. Insurers that fail to receive or respond to these communications due to outdated contact details may face unnecessary compliance challenges.

Summary

The Wyoming Department of Insurance’s January 2026 reminder serves as a timely compliance checkpoint for all licensed insurance companies. With regulatory correspondence delivered exclusively via email, maintaining accurate company contact information is essential. Insurers should proactively review and update their records through the Wyoming Company Address Change Portal to ensure they receive critical notices, meet regulatory deadlines, and remain compliant throughout the year.